Shipping and Ordering Family crests- Family trees

please When ordering please send us information about your existing family crest or family tree,

 

 any special request and choice of background, style etc.  

To sent pictures pease use JPEG / PNG  in a larg ( approx. 800 x 1200 )  this will help to

see all necessary details for the painting.

 If we need to design or search for your coat of arms or family tree, please send your

 information / questions to our address provided below !

 We take commissions on a first-come, first-served basis

 

Family Trees and Family Crests can be painted on stretched canvas, leather, high quality 

 watercolor paper, wooden plaques or knight shields made from wood or steel. 

 International orders due the higher shipping cost of larger paintings we recommend unstretched

canvas - it will be rolled and shipped in a tube. 

 

 HOW TO ORDER YOUR FAMILY TREE - FAMILY CREST PAINTING

 Step 1. Send us your request, info, size, style, background etc.

 Step 2. We will confirm your order and answer any open questions

 Step 3. When you order your custom painting, we require a 50 % down payment for the artwork /

               design etc.  Balance will be due when artwork is ready to be shipped.

 Step 4. As soon as we received all your detailed information we will provide you with the 

               1-2 sketches, after your approval of our drawing it is ready for the painting.

               The design work includes up to 2 FREE revisions  - for any additional there is a

                charge of 30.00 USD

Step 5. When the art work is finished we will send you a digital picture  (if needed) via e-mail or mail.

Step 6. After receiving your final payment, the original artwork is usually send out

              within 2-3 business days.

 

We recommend to ask for a signature on all of your packages shipped by FedEx or USPS. We are not

responsible for lost or stolen packages if you do not ask for a signature, you are releasing us

automatically from any liability.

 

Payment and order information 

 

  You can place your order via e-mail . contact form or phone us at  (505) 891 7289

  We accept payments with check, also you can use our provided Buy Now buttons,   PayPal  will send 

  your payment to  mlstudio@painted-house.net  - or 

  we will send you with our work order a PayPal link  were you can make your payment with your credit card. 

  All online payments are handled trough PAYPAL's secure server.

                     

  We are delighted to hear from you and we are looking forward working with you on a wonderful

  piece of artwork - your personalized family tree or Coat of Arms / family crest

 

ML Mural Art - Heraldry Art

3820 Rolling Meadows Drive, Rio Rancho, New Mexico  87144 - USA

Phone (505) 891 7289

e-mail:  mlstudio@familytreesandcrests.com 

  SHIPPING

 

  All shipping costs are determined by size, weight and destination of the product ordered and the customer's 

  shipping preference and will be added to the final bill - most orders will be automatically shipped within the USA

  with USPS priority days (2-3 business days ) or FedEx

 We do ship world wide - orders are usually shipped  via USPS or UPS
 Depending on you location, you can expect the delivery time may take between 5 to 30 business days  ( first class -priority- express )

 Within the US the current postal fees for shipping / handling will be added by check out.

 If you order more then one item and the shipping charge is less, a refund will be sent with your order. 

 ML Mural Art will make every effort to sent your package in a timely manner, but the USPS  / Carrier  /

 Custom is solely responsible for any delays that maybe experienced. 

 

  For express or over night shipment there will be an increase of postage according the actual postal rates.

  Outside US or custom sizes please contact us for shipping rates - please allow 2 - 6 weeks for delivery.

 

 COMPLETION OF ARTWORK

 We are a husband & wife artist team and all of our work is 100% hand painted. Every piece of artwork we create

 is given much attention to detailing and the highest possible quality.

 We do not commission any other artists to prepare or finish our custom orders, as we like to keep the quality

 and integrity of the  paintings to our highest standards thus assuring premium artwork for you to enjoy.

   

 Due to our current workload of custom orders, when you place your order please be aware of the following

completion time schedule for our artwork – towards the Christmas season the time frame may be extended.

 

 Sm. keepsakes – heraldry gifts etc  …. 2 -  6  weeks

 Family crest paintings ….                        2 -  8  weeks,  depending on size and complexity of artwork

 Custom family trees…..                           3 - 12  weeks, depending on size and complexity of artwork 

 

 We thank you and all our clients for the trust and support you given us for our products, and we are very

 blessed and appreciative being able to be so productive in what we love doing most.

 

  Each Coat of Arms is priced individually. Prices vary depending upon the complexity of the artwork. 

  Coats of Arms / Family Trees containing highly intricate images may be priced higher. 

  

  Family crest Design Work 

   By redesigning or creating a new CoA or by family crest paintings with elaborate  details like,..  

  a number of helmets, supporters (figures or animals) double crest, royal mantle, shield with elaborated details etc. –

  depending on size and details there will be a small additional design fee.

 

 Please  contact  the artist about special orders. All prices listed are U.S. currency, subject to change without

 notice and do not include shipping fee. 

  NOTE: All shipping costs are determined by size, weight and destination of the product ordered and the customer's 

  shipping preference and will be added to the final bill - 

  most orders will be automatically shipped within the USA with USPS priority days (2-3 business days ) or FedEx

 

 We do ship world wide - orders are usually shipped  via USPS or UPS

 Depending on you location, you can expect the delivery time may take between 5 to 30 business days

  ( first class -priority- express )

 

 Within the US small fee for shipping / handling will be added by check out.

 If you order more then one item and the shipping charge is less, a refund will be sent with your order. 

 ML Mural Art will make every effort to sent your package in a timely manner, but the USPS  / Carrier  /

 Custom is solely responsible for any delays that maybe experienced. 

 

  For express or over night shipment there will be an increase of postage according the actual postal rates.

  Outside US or custom sizes please contact us for shipping rates - please allow 2 - 6 weeks for delivery.

 

  All paintings are priced as UNFRAMED artwork - by ordering please indicate your choice of background / style - 

  "White - Black - Antiqued or Custom " painted on canvas board, canvas, rawhide or wooden plaques.

 

  Return policies 

  We want every Ml Mural Art - Heraldry Art  customer to be delighted with their purchase. We are confident that

 you will be happy with your purchase , but in the event that you are not, contact us within 7 days of

 receipt of your purchase to arrange for a return. 

 All shipping costs will be the responsibility of the buyer, and are non-refundable.

  We reserve the right to limit or decline a refund or exchange.

  Custom orders are not eligible for refunds, returns or exchanges. All custom order sales are final.

 

  Please note all our items are individually hand painted by the artist based upon our original painting -

 master copy. Therefore each item may have very slight variations of colors and brushstroke work but will

 be a unique work of art maintaining the integrity of  the original item pictured.