Shipping and Ordering Family crests- Family trees


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 When ordering please send us information about your existing family crest or family tree,

 any special request and choice of background, style etc. Custom sizing upon request. 

Please use doc. / jpg or pdf  to send us your pictures etc. -use  larger files, this will help to see all necessary 

details for the painting.

 If we need to design or search for your coat of arms or family tree, please send your information / questions 

to our address provided below !

 We take commissions on a first-come, first-served basis

 

Family Trees and Family Crests can be painted on stretched canvas, leather, artist grade hardboard or high quality 

 watercolor paper, wood panels or deep profile canvas - see canvas examples !  

 

 Due the higher shipping cost of larger paintings we recommend unstretched canvas - it will be rolled and shipped in a tube. 

 

When you place your order, you are welcome to use our simple family tree chart. Print out the form and write

your data in the provided boxes as shown and mail it to us. We have two different formats 

  WORD  and  PDF  available to download your family tree chart. 


 

 HOW TO ORDER YOUR FAMILY TREE - FAMILY CREST PAINTING

 Step 1. Send us your request, info, size, style, background etc.

 Step 2. We will confirm your order and answer any open questions

 Step 3. When you order your custom painting, we require a 50 % down payment for the artwork / design etc.

                Balance will be due on delivery of the artwork.

 Step 4. As soon as we received all your detailed information we will provide you with the 

               1-2 sketches, after your approval of our drawing, we will start painting on your family crest or family tree.  

               The design work includes up to 3 revisions  - for any additional there is a charge of 30.00 USD

Step 5. When the art work is finished we will send you a digital picture  (if needed) via e-mail or mail.

Step 6. After receiving your final payment, the original artwork is usually send out within 2-3 business days.

 

 

We recommend to ask for a signature on all of your packages shipped by FedEx or USPS. We are not responsible 

for lost or stolen packages if you do not ask for a signature, you are releasing us automatically from any liability.


 COMPLETION OF ARTWORK

 

 We are a husband & wife artist team and all of our work is 100% hand painted. Every piece of artwork we create is given much attention to 

 detailing and the highest possible quality.

 We do not commission any other artists to prepare or finish our custom orders, as we like to keep the quality

 and integrity of the  paintings to our highest standards thus assuring premium artwork for you to enjoy.

   

 Due to our current workload of custom orders, when you place your order please be aware of the following completion time schedule

 for our artwork – towards the Christmas season the time frame may be extended.

 

 Sm. keepsakes – heraldry gifts etc  …. 2 -  6  weeks

 Family crest paintings ….                        2 -  8  weeks,  depending on size and complexity of artwork

 Custom family trees…..                           3 - 12  weeks, depending on size and complexity of artwork 

 

 We thank you and all our clients for the trust and support you given us for our products, and we are very

 blessed and appreciative being able to be so productive in what we love doing most.


 

  Each Coat of Arms is priced individually. Prices vary depending upon the complexity of the artwork. 

  Coats of Arms / Family Trees containing highly intricate images may be priced higher. 

  

  Family crest Design Work 

    

  By redesigning or creating a new CoA or by family crest paintings with elaborate  details like,..  

  a number of helmets, supporters (figures or animals) double crest, royal mantle, shield with elaborated details etc. –

  depending on size and details there will be a small additional design fee.

 

  Please  contact  the artist about special orders. All prices listed are U.S. currency, subject to change without notice and do not 

  include shipping fee. 

  NOTE: All shipping costs are determined by size, weight and destination of the product ordered and the customer's 

  shipping preference and will be added to the final bill - 

  most orders will be automatically shipped within the USA with USPS priority days (2-3 business days ) or FedEx

 

 We do ship world wide - orders are usually shipped  via USPS or UPS
 
Depending on you location, you can expect the delivery time may take between 5 to 30 business days  ( first class -priority- express )

 

 Within the US small fee for shipping / handling will be added by check out.

 If you order more then one item and the shipping charge is less, a refund will be sent with your order. 

 ML Mural Art will make every effort to sent your package in a timely manner, but the USPS  / Carrier  / Custom is solely responsible 

 for any delays that maybe experienced. 

 

  For express or over night shipment there will be an increase of postage according the actual postal rates.

  Outside US or custom sizes please contact us for shipping rates - please allow 2 - 6 weeks for delivery.

 

  All paintings are priced as UNFRAMED artwork - by ordering please indicate your choice of background / style - 

  "White - Black - Antiqued or Custom " painted on canvas board, canvas, rawhide or wooden plaques.

 

  On family crests and family trees custom orders we require a 50 % pre-payment for the artwork. the balance due before 

  artwork is shipped to you.

  After your deposit, we will send you a pencil drawing of the design or any sketches to approve, before the artwork gets finalized. 

 

  Return policies 

  We want every Ml Mural Art - Heraldry Art  customer to be delighted with their purchase. We are confident that you will be happy with 

  your purchase , but in the event that you are not, please contact us within 7 days of receipt of your purchase to arrange for a return. 

  All shipping costs will be the responsibility of the buyer, and are non-refundable.

  We reserve the right to limit or decline a refund or exchange.

  Custom orders are not eligible for refunds, returns or exchanges. All custom order sales are final.

 

  Please note all our items are individually hand painted by the artist based upon our original painting - master copy. Therefore each 

 item may have very slight variations of colors and brushstroke work but will be a unique work of art maintaining the integrity of 

 the original item pictured.


  Payment and order information 

 

  You can place your order via e-mail or you may use our provided order form - print, fill out the form and send it 

  to address provided below - or just phone us at  (505) 891 7289

 

  We accept payments with check, also you can use our provided Buy Now buttons,   PayPal  will send 

  your payment to  mlstudio@painted-house.net  - or 

  we will send you a PayPal link were you can make your payment with your credit card.

 

  All online payments are handled trough PAYPAL's secure server

 

  If  you prefer to be billed through PayPal, your invoice will come directly from PayPal allowing you to use your credit card 

  without having to provide that  information to us directly.

                     

We are delighted to hear from you and we are looking forward working with you on a wonderful piece of artwork - 

your personalized family tree or Coat of Arms / family crest

 

ML Mural Art

3820 Rolling Meadows Drive, Rio Rancho, New Mexico  87144 - USA

Phone (505) 891 7289

e-mail: mlstudio@familytreesandcrests.com 


© copyright  ML Mural Art  www.familytreesandcrests.com

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